Frequently asked questions
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How does ‘remote support’ work?
Remote support means that BOSCOM Computer & Networking Services’ professionals are able to monitor your computers and provide IT solution services from a distance via internet-based technologies. Through a secure Internet connection, the BOSCOM team can connect to your computer network via the Web. Businesses are encouraged to set up an BOSCOM Managed Services Agreement, which positions the computer technicians to proactively run diagnostics, conduct system repairs, and perform software updates without the need to be on-site.
Why do many manufacturers limit software support on new computers?
There are thousands of software vendors and applications. If you think of the many combinations of software that may reside on a system, you can just imagine the possible software conflicts. Computer manufacturers will usually refer to the vendor of the software for support because of the vendor’s in-depth knowledge of it.
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Am I required to sign a long-term contract to utilize your IT services?
No. BOSCOM Computer & Networking Services can provide IT consultancy and on-demand computer maintenance services for businesses on an hourly basis. While walk-ins are always welcome, BOSCOM Computer & Networking Services highly recommends for small to mid-sized businesses to consider a Monthly Maintenance option or BOSCOM Managed Services, which help businesses protect computer systems while also providing simplified billing and priority support.
What is adware and spyware?
Adware and spyware refers to any software that covertly gathers user information through the user's Internet connection without his or her knowledge, usually for advertising purposes. Spyware applications are typically bundled as a hidden component of downloadable freeware or shareware program; however, it should be noted that the majority of shareware and freeware applications do not come with spyware. Once installed, the spyware monitors user activity on the Internet and transmits that information in the background to someone else. Spyware can also gather information about e-mail addresses and even passwords and credit card numbers. If you believe that there is adware or spyware lurking in your computer, you should contact BOSCOM Computer & Networking Services for security analysis and computer maintenance services.
